Skip to main content
Wernecke IT
DE
Managed IT Services

Your IT runs. We take care of it.

Ongoing IT care for small and medium-sized businesses: plan, monitor, maintain and document your IT. Remotely and on-site in Berlin and Brandenburg when needed. Scope and response arrangements are tailored to your environment.

Enquire about managed ITCall us
Intro

From reacting to a predictable IT operation.

At Wernecke IT, Managed IT Services mean ongoing support for your IT operation and regular attention to the tasks that are easy to postpone. This includes clients, servers, networks, updates, maintenance and documentation that keeps your business in control.

The difference from IT support on demand: we do not wait for the next incident. We check agreed systems regularly, identify unusual conditions as early as possible and plan recurring work with you. The ongoing scope and response arrangements are agreed individually; additional effort is discussed in advance and billed at €100 per hour.

Concretely

What we do in detail

  • Ongoing care for clients, servers and network components
  • Monitoring to identify unusual conditions early
  • Patch and update management with agreed maintenance windows
  • Regular maintenance and checks for supported systems
  • User and device onboarding and offboarding
  • Clear documentation of systems, access and changes
  • Coordination of related topics such as backup, Microsoft 365 and networking
  • Remote support and on-site visits in Berlin and Brandenburg
Outcome

What you receive

  • Documented baseline of systems, access and responsibilities
  • Agreed service plan for clients, servers and networks
  • Planned maintenance and update tasks with suitable maintenance windows
  • Traceable monitoring and communication paths
  • Current documentation of changes, open points and responsibilities
Our process

How we work

  1. Understand the environment

    We map your clients, servers, networks, applications and responsibilities. Open risks and missing documentation become visible.

  2. Plan the service

    Together we decide which systems and tasks are covered, how maintenance windows work and how you reach us.

  3. Support the operation

    We monitor agreed systems, keep them up to date in a predictable way, carry out maintenance and flag action points before they become incidents.

  4. Improve with context

    Changes and important findings become part of the documentation. We adjust the service as your environment and business develop.

FAQ

Frequently asked

Who benefits from Managed IT Services?
The model suits small and medium-sized businesses that do not want to run all IT operations internally or need reliable external support for day-to-day operations. It is especially useful when recurring tasks, multiple locations or a growing number of devices need predictable care.
What is included in an ongoing agreement?
The exact scope is tailored to your environment. Typical building blocks include care for clients, servers and networks, monitoring, patch and update management, regular maintenance, documentation and coordination of related topics. We describe what is included clearly in the offer and agreement.
How is this different from IT support on demand?
On-demand support usually starts with a specific incident or question. Managed IT Services add or replace that reactive model with ongoing care: systems are checked regularly, updates are planned and information is documented. This helps identify issues earlier and makes recurring work easier to schedule.
Do you offer fixed response times?
Response and communication arrangements are agreed individually. They depend on the supported systems, urgency and the agreed scope. Blanket 24/7 promises or fixed SLA times without an agreement are not part of our model.
Can you take over existing systems?
Yes. We start with a structured review of your current IT, check access and documentation, and discuss open risks. This creates a clear takeover plan before ongoing support begins.
How is additional effort handled?
Work outside the agreed ongoing scope is discussed with you in advance and billed based on time at €100 per hour.
Is on-site service available?
Yes. Many tasks can be handled remotely. If hardware, cabling or the local situation needs checking, we support you in Berlin and Brandenburg. Remote support is not limited to this region.
Related service

More support for your business

IT Support

Fast help for staff, devices and software. Remote and on-site in Berlin.

Learn more

Backup & Disaster Recovery

Monitor backups, test restores and respond to data loss with a clear recovery process.

Learn more

Microsoft 365 Support

Setup, migration and ongoing administration for users, mailboxes and collaboration.

Learn more

Talk about managed IT support

Let us work out how ongoing, predictable support could fit your environment and your team.

Enquire about managed ITCall us